Kshitija has extensively developed metrics for operations and finance in the past 4 years. Via her experience and expertise, she has developed numerous solutions and received several awards for customer experience and performance improvement. Join us for this session, where Kshitija will share some creative ways that worked not just once but several times effectively:
Develop Effective Business Specific Metrics: Setting customer value goals is difficult. We may think of them as the overarching goals of the business. It might be the way in which we assist clients, resolve issues, or otherwise provide value for them. In order to ensure the continued success of the company over the long term, we should aim to achieve a specific goal that will ensure the continued demand for the product among your target market. This specific metric set development will be demonstrated in the first section.
Measure True Performance: A good report is always basic and obvious, telling a narrative without the need for explanation. An individual perusing the metrics should have the thought, "Oh, I see that the new feature we introduced had a really favorable influence on engagement, but it didn't assist us to cut churn rate. Can you think of anything more we might do to cut down on turnover? " The art of developing intermediate metrics that will help figure out the main metric drivers will be demonstrated in the second section.
With a passion for problem-solving and a deep understanding of data-driven solutions, Kshitija has been instrumental in driving innovation and growth in various industries. They earned their Bachelor's degree in Electronics and Computer Engineering from a leading university and went on to pursue a Master's degree in MIS, which gave them a strong foundation in data analysis, machine learning, and statistical modeling. With their extensive knowledge and expertise, they have worked with several high-profile companies in diverse industries, including finance, healthcare, and retail. In their current role, they lead a team of data analysts and scientists, where they leverage cutting-edge technology and techniques to drive business growth, enhance customer experience, and optimize operational performance. They are passionate about using data as a tool to drive innovation and solve complex business problems. Their contributions to the field have been widely recognized, and they have received several awards for their innovative and impactful work. They have started their journey as a speaker, and have led and facilitated several Women@ events at Google.
With a passion for problem-solving and a deep understanding of data-driven solutions, Kshitija has been instrumental in driving innovation and growth in various industries. They earned their Bachelor's degree in Electronics and Computer Engineering from a leading university and went on to pursue a Master's degree in MIS, which gave them a strong foundation in data analysis, machine learning, and statistical modeling. With their extensive knowledge and expertise, they have worked with several high-profile companies in diverse industries, including finance, healthcare, and retail. In their current role, they lead a team of data analysts and scientists, where they leverage cutting-edge technology and techniques to drive business growth, enhance customer experience, and optimize operational performance. They are passionate about using data as a tool to drive innovation and solve complex business problems. Their contributions to the field have been widely recognized, and they have received several awards for their innovative and impactful work. They have started their journey as a speaker, and have led and facilitated several Women@ events at Google.